At Derek Gear, customer satisfaction is our priority. We aim to provide high-quality products, and if you are not completely satisfied, we are here to help. Please read our refund, return, and exchange guidelines below.
You may return most items within 30 days of receiving your order. To be eligible for a return:
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within ,5-10 days.
If you need to exchange an item for the same product (size or colour), please follow the return process and place a new order for the item you want. We do not hold items for exchange until the returned item is received.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Derek Gear products come with a 1-year warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear.
To initiate a return or exchange:
If you have any questions regarding our Refund/Return Policy, please contact us at [email protected]
