Shipping Policy

At Derek Gear, we strive to deliver your orders in a timely manner. This Shipping Policy outlines our shipping costs, delivery times, and handling procedures for all international orders.

1. Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of the items, and the chosen shipping method. We offer various shipping options, including standard and expedited services.

2. Delivery Times

Delivery times vary based on your location and the shipping method selected. Generally, you can expect:

• Domestic Orders: 3-7  days
• International Orders:  7-21  days

Please note that these times are estimates and may vary due to factors such as customs delays, holidays, or unforeseen circumstances.

3. Handling Procedures

• Processing Time: Orders are typically processed within, 1-3  days after confirmation. You will receive a confirmation email with tracking information once your order has shipped.
• Order Tracking: Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

4. Customs and Duties

For international shipments, your order may be subject to customs fees, import duties, and taxes. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information.

5. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at [email protected]
e.g., 14 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

6. Contact Us

For questions regarding shipping or to get assistance with your order, please reach out to our customer service team at [email protected]